Help Center

Under Our Sun is made in a Certified Organic family run and owned  laboratory in Australia.

Absolutely, Under Our Sun uses no chemical synthetics like Oxybenzone which is know to cause havoc to our coral reefs.

To be certified organic by ACO, our products would need to contain 95% organic ingredients.                                             Zinc Oxide is a mineral and can't be certified organic, and we need more than 5% to make an effective sun barrier.              Wherever possible we have sourced premium organic ingredients.                                                                                                     

Due to the natural ingredients such of beeswax and coconut oil which change conistency in different climates and seasons. Be creative in giving your zinc some warmth, we put our zinc on the car dash or window seal facing the sun before use on those cold days.

Under Our Sun is free of chemical absorbers, synthetics or petroleum by-products so is ideal for sensitive skin and ideal for any age. It's always best to keep babies out of the sun as much as possible. If that isn't possible we feel our natural zinc is ideal for the whole family. We recommend to test patch to be cautious.

You can check the balance through the link provided in the purchase email. Otherwise, you can email our support team info@underoursun.org and we can check it for you.

Yes, provided there is still a balance remaining on the card.

UNDER OUR SUN | All-Natural & Organic Moisturising Zinc is certified SPF 30+ by the Australian Government Therapeutic Good Administration (TGA).

UNDER OUR SUN | All Natural & Organic Moisturising Sunscreen is in the process of being certified.

- - -

The SPF (sun protection factor) of a sunscreen is a measure of how well it protects the skin from sunburn.

The SPF is measured on human skin in a laboratory by determining how much time it takes for intense ultraviolet radiation (specifically UVB) to burn skin that has been liberally applied with sunscreen compared to skin that has no application of sunscreen. For example, if skin protected with sunscreen takes 300 seconds to burn during the test, but only 10 seconds to burn without sunscreen, the SPF is 300/10, which is 30.

Sunscreen is applied liberally in the SPF test. The product will only deliver the level of protection claimed on the label if it is applied liberally.

UNDER OUR SUN | All-Natural & Organic Moisturising Zinc is certified 4 Hour Water Resistant by the Australian Government Therapeutic Good Administration (TGA).

UNDER OUR SUN | All-Natural & Organic Moisturising Sunscreen is certified is in the process of being certified by the Australian Government Therapeutic Good Administration (TGA).

- - -

Many sunscreens are designed to be used while swimming, surfing or participating in other water sports.

Water resistance is measured by determining the SPF measurement after the period of water immersion claimed on the product. For example, a product with 2 hours water resistance was tested for its SPF after the product was applied to the skin and immersed in water for 2 hours.

Water resistant products still need to be reapplied regularly due to being worn or rubbed off, e.g. during towelling dry.

The criterion for the 'water resistant' claim is essentially unchanged for SPF 50+ products. The maximum water resistant claim period of 4 hours is only allowed for products which have SPFs of 30 or more after immersion in water.

UNDER OUR SUN | All-Natural & Organic Moisturising Zinc is certified UVA & UVB Broad Spectrum Protection by the Australian Government Therapeutic Goods Administration (TGA).

UNDER OUR SUN | All-Natural & Organic Moisturising Sunscreen is being certified by the Australian Government Therapeutic Goods Administration (TGA).

 - - -

Sunscreens that are labelled as being 'broad spectrum' provide protection from UVA radiation from the sun, as well as UVB.

The portion of the sun's UV spectrum with wavelengths in the range 290 to 320 nanometres is known as 'UVB' and is mainly responsible for sunburn.

The portion of the sun's UV spectrum with wavelengths in the range 320 to 400 nanometres is known as 'UVA'. This penetrates deeper into the skin than UVB radiation and is considered to be mainly responsible for the longer term damage resulting in melanomas and other skin cancers.

Under Our Sun's mission is to create a happier and healthier world.  We are committed to continuously growing our support and reach to important social and environmental causes around the world.

SOCIAL IMPACT GIVING WITH BUY1GIVE1

Under Our Sun is happy to partner of BUY1GIVE1, a Social Enterprise and non-profit organisation with a mission to create a world full of giving. Unlike conventional giving models, BUY1GIVE1 helps achieve more social impact by embedding giving activities into everyday business operations to create unique Giving Stories. Every transaction (and as a result, your everyday activity) positively impacts lives.

Learn more about our Social Impact

ENVIRONMENTAL INNOVATION GRANT

Under Our Sun's mission is to help create a happier and healthier world, so when you buy any Under Our Sun product, a portion of your purchase goes directly to our Environmental Innovation Grant that directly supports young people develop innovative solutions to the environmental crises. 

Learn more about our Environmental Innovation Grant and apply.

GRASSROOTS COMMUNITY PROJECTS

We love to roll up our sleeves and get involved with the communities we live in and visit. From beach clean-ups, pop-up mini festivals and community fundraisers, to disaster relief and anything to help the next generation.

Learn more about our Grassroots Community Projects and suggest future projects for us to get involved in.

Under Our Sun is committed to continuously supporting our social, and environmental causes to create a happier and healthier world.

BUY1GIVE1, a Social Enterprise and non-profit organisation with a mission to create a world full of giving. Unlike conventional giving models, BUY1GIVE1 helps achieve more social impact by embedding giving activities into everyday operations to create unique Giving Stories. Every transaction (and as a result, your everyday activity) can positively impact lives from as little as just 1 cent.

When you buy any Under Our Sun product, a portion of your purchase goes directly to people in need. Unlike other charities, BUY1GIVE1 does not deduct administration fees or hidden costs, meaning that every single cent goes directly to a worthy project.

For every Under Our Sun product purchased, funds are contributed directly to providing access to clean water to Third World communities, and we are continually researching other worthy projects to contribute to from all Under Our Sun sales.

See our giving impact to-date

Our mission is to help create a happier and healthier world and we believe in investing in a better tomorrow.

When you purchase an Under Our Sun product a portion goes directly to our Environmental Innovation Grant, that directly supports young people develop innovative solutions to the environmental crises they inherit in their backyards and around the world. 

Apply for the Environmental Innovation Grant

We love to roll up our sleeves and get involved with the communities we live in and visit so we created a special initiative.

Each time you purchase an Under Our Sun product a portion of the sale enables projects in our communities to create a happier and healthier world. From simple beach clean-ups, pop-up mini festivals and community fundraisers, to disaster relief and anything to help the next generation. 

We're planning a range of community engagements in Australia, the Pacific region and beyond, and would like your input.

Learn more and suggest projects for us to get involved in

Australia

Standard shipping on orders under $50 ($5 up to 500g)

Standard shipping on orders $50 and over (Free up to 500g)

Express shipping on order under $100 $10 (up to 500g)

International

Standard shipping on orders over $75 (Free up to 500g)

If you require an upgrade please email us at info@underoursun.org

Love it, replace it or replace it, its that simple! If you are not 100% satisfied with one of our products when you receive it, or the products does not perform to your satisfaction, simply return it to Under Our Sun for a replacement or refund.