SHIPPING & DELIVERIES

Shipping Fees - Australia 

All Australian online orders are anticipated to be delivered within 3-7 business days.

All International online orders are anticipated to be delivered within 7-15 business days.

Delivery

All parcels sent must be signed for at the provided delivery address to be received unless stated otherwise when placing order. Under Our Sun accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for.  Please use your tracking order & try to ensure you are at the address provide to accept & sign for your parcel. Should no one be home a ticket will be left stating where you can collect your parcel from – please ensure to collect from your closest collections within the provided timeframe to avoid parcels being returned to us.

Returns

Only items purchased through the official Under Our Sun website can be returned for refund or exchange. Please contact us via email info@underoursun.org

Should you make an error when ordering online, we will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. Should you make an error with your online order please contact us immediately so the order can be amended prior to being dispatched to avoid additional shipping etc.

Any return shipping & handling charges are at the sole expense and responsibility of the customer. Under Our Sun will not be liable to reimburse the customer for any shipping related returns.